Statement of Purpose

This statement of purpose sets out to provide you with useful information about Hope Home Care Ltd and the services it provides. We pride ourselves in offering a high standard care to enable individuals to continue to live in the comfort of their own home providing personalised and individualised care.

Terms of Reference

Hope Home Care Ltd provides Domicialiary Care under the Regulation of Care Act 2013 (Isle of Man) (Download a Copy)

Aims & Objectives of Service

Our aim and objectives are to provide high quality service and our dedicated caring team can help you in a number of ways within the comfort of your own home whether it is short-term or long-term care, working in partnership with you, families/representatives and other professionals within a framework that supports and promotes individual values, health and wellbeing. We offer a service to vulnerable adults which enables them the opportunity to live independently in their own home with an individualised package of support.


Our service offers the individual the opportunity to live at home with the support of trained staff to maintain their welfare and choices, supporting them with their daily living skills, 


We offer a managed service to clients who need it and ensure that they maintain self-respect, confidence, skills, life-style and quality of life with a level of support they feel is necessary for them to manage independently.  We pride ourselves in offering this person centered care aimed at allowing them to remain in their own environment and local community.

Person centered care forms the core of our service and all our staff are committed to meeting our aims and objectives to provide a service of the highest quality to sustain and indeed often to improve a clients overall quality of life.


We aim to ensure the service we provide is delivered in a flexible, attentive and non-discriminatory fashion.  We will respect the rights of each client to independence, privacy, dignity and the right to make their own informed choices and to take risks.  We will ensure each clients values ad needs are respected in all matters including religion, culture, race, sexuality, political affiliation, marital status, ethnicity, and disabilities or impairments.

We will endeavour to match a nominated support worker to each client as closely as possible and will respect the client’s right to facilitate a change in the event of a non-compatible support worker being provided.


It is our aim and objective to manage the care service efficiently and effectively and to make best use of resources and to maximise value for money for the Service User/purchaser of our services.


In summary, we aim:


• To deliver a safe, effective and caring service of the highest quality that will improve and sustain our Service User’s quality of life.


• To ensure that the service is delivered flexibly, attentively and in a non-discriminatory fashion, respecting each Service User’s right to independence, privacy, dignity, fulfilment, and the rights to make decisions.


• To ensure that each Service User’s needs and values are respected in matters of religion, culture, race or ethnic origin, sexuality and sexual orientation, political affiliation, marital status, parenthood and disabilities or impairments.


• To ensure that the Care Service in whole is delivered in accordance with agreed Purchasing Contracts / Care Agreements.


• To manage and implement a formal program of staff planning, selection, recruitment, training and personal development to enable client care needs to be met.


• To match the nominated Care Worker as closely as possible with the Service User.


• To undertake a Risk Assessment of Environmental Health & Safety hazards within the home of each new Service User


• To ensure that all Service Users receive written information on Hope Home Care Limited’s Procedure for Handling Complaints, Comments and Compliments, and how to use it.


• To endeavour to supply Service Users with a Service User's Guide in a format that will enable them to know and understand the service we provide.


• To enable people discharged from hospital in setting goals for their recovery

Nature of Services Provided

Services provided include assistance with personal care, assistance with toileting and incontinence, respite care for existing family/carers, encouraging independence, encouraging self-care and rehabilitation, responding to changing needs, support and companionship, 24 hour care, pressure area care, night care (sleeping or waking), additionally we offer shopping, housework, cooking, laundry, ironing, accompanies outings – excursions appointments etc.

Registered Address

Hope Home Care Ltd, Unit KC, Harcourt Drive, Balthane, Ballasalla, IM9 2AG

Registered Officials

Can be found here.

Range of Qualifications of Support Workers and the areas in which they work

Hope Home Care Ltd endeavors to ensure that all its Care Workers have the relevant qualifications, training and abilities for the tasks for which they undertake. Our training and induction programmes are undertaken through Mulberry House SCTV who are accredited by the British Accreditation Council (BAC)



The BAC is the leading mark of educational quality, a guarantee of standards. Widely recognised as the most rigorous and independent educational accreditation, BAC accreditation has been recognised by UK governments as an indicator of the bona fides of educational institutions. It is the mark of properly accredited training.


In 2011, they were the first training provider to be recognised by the National Skills Academy for Social Care delivering e-learning, and in 2013, they became the first such accredited training provider.


We retain a complete record of all qualifications, credentials and experience gained for each member of staff and each care worker, whether full-time or part-time. These records may be found in the staff files retained at our offices, and have limited access for reasons of confidentiality and security.

The courses our Care Workers undertake include the following: -

  • Induction

  • Principals of Care

  • Health and Safety

  • Moving and Handling   

  • First Aid

  • Food Hygiene

  • Communication Skills

  • Safe Administration of Medication

  • Fire Training

  • Safeguarding of Vulnerable Adults

  • Infection Control

  • Mental capacity

  • Managing Challenging Behaviour

  • Epilepsy Awareness

We will also provide further specialist training on a needs basis, this includes:


  • Brain Injury (TBI and ABI)  (City & Guilds/A Chance for Life)

  • Stroke Awareness (Stroke Association)

Embrace e-learning

We also take courses through embrace e-learning, a City & Guilds accredited e learning centre, who provide courses which are CQC Compliant (UK) and are recognised QCF Qualifications.

St John Ambulance

Our Care Workers also attend practical courses run by St John Ambulance including:

  • First Aid

  • Manual Handling

  • Defibrillator

Qualifications & Credit Framework

In accordance with the Regulation of Care Act 2013 all our support workers either have, or are working towards their QCF Level 2 or 3 in Health & Social Care.  Training for this qualification is provided at our offices and via Distance Learning with accredited training providers

Please reload

Range of Services

This statement aims to clarify Hope Home Care Ltd Policy with regards to the range of services Hope Home Care Ltd undertakes and limits of its responsibilities.


The services provided by Hope Home Care Ltd are those which are essential in maintaining Service Users in their own homes. These services are usually undertaken by Carers.


The following is a guide to the types of services that can be provided by Hope Home Care Ltd.


  • Personal care, including assisting with Bathing, Dressing, Feeding, Toileting

  • Meal Preparation

  • Shopping

  • Light Domestic Duties including cleaning, laundry, shopping

  • Emotional and Behavioural Support

  • Life Skills tutoring and prompting

  • Budgeting, including assisting with bill paying, banking

  • Respite Care

  • Live in care

  • Escorting service

  • Supervised contact

  • Complex care packages


Where agreed with all necessary parties, Hope Home Care Ltd Carers can provide assistance with medication, appropriately following Hope Home Care Ltd Medication Policy for Home Care.


Our Carers encourage Service Users towards a degree of independence and activity appropriate to their abilities.


Within an agreed Care Plan and in consultation with the relevant health professionals, our Carers can contribute to the supervision of Service Users who may have a tendency to wander, neglect themselves or put themselves at risk.


Hope Home Care Ltd can offer alternative and additional services to those specified above, please feel free to discuss any requirements you may have with your Carer or directly with Hope Home Care Ltd  


Hope Home Care Limited can arrange to provide care services specialising in acquired brain trauma and/or severely physically disabled:

  • Acquired brain injury

  • People with dementia

  • People with sensory loss

  • Individuals with mental health concerns

  • People with physical impairments


Hope Home Care Ltd.'s Safeguarding Policy is aimed at safe guarding the welfare of vulnerable Service Users when information is received from a Service User, a member of their family or a staff member that constitutes a case of suspected abuse by ensuring that:

  • There are clear guidelines on how to respond appropriately to any cases of suspected abuse

  • There are clear guidelines on the boundaries of Service User confidentiality in respect of safeguarding vulnerable adults.

  • Hope Home Care Ltd accepts that

  • Vulnerable Service Users have the right to protection from neglect and from physical, emotional or sexual abuse.

  • Every individual has a responsibility for the protection of others and for sharing their concerns with safeguarding adult agencies.

  • The characteristics of abuse can take a number of forms and cause victims to suffer pain, fear and distress reaching well beyond the time of the actual incident(s). Victims may be too afraid or embarrassed to raise any complaint. They may be reluctant to discuss their concerns with other people or unsure who to trust or approach with their worries.

  • There may be some situations where victims are unaware that they are being abused or have difficulty in communicating this information to others.

Definition of Vulnerable Adult

A vulnerable adult is a person who may be in need of care services by reason of mental or other disability, age or illness, they may be unable to take care of him/herself, or unable to protect him/herself against harm or exploitation.

  • This can include a person who:

  • Is elderly or frail

  • Has a mental health difficulty

  • Has a physical disability

  • Has a learning disability

  • Has a severe physical illness

What is Abuse?

Abuse is a violation of an individual's human and civil rights by any other person or persons it can consist of a single act or repeated acts. It may be physical, verbal or psychological. It may be an act of neglect or an omission to act, or it may occur when a vulnerable person is persuaded to enter into a financial or sexual transaction to which he or she has not consented and cannot consent.

  • Physical abuse e.g. hitting, pushing, shaking, inappropriate restraint, neglect or abandonment

  • Sexual abuse e.g. involvement in any sexual activity against his/her will, exposure to pornography, voyeurism and exhibitionism

  • Emotional/psychological abuse e.g. intimidation or humiliation

  • Financial abuse e.g. theft or exerting improper pressure to sign over money from pensions or savings etc.

  • Discriminatory abuse e.g. racial, sexual or religious harassment

  • Personal exploitation - involves denying an individual his/her rights to forcing him/her to perform tasks that are against his/her will

  • Violation of rights e.g. preventing an individual speaking his/her thoughts and opinions

  • Neglect and acts of omission e.g. ignoring medical or physical care needs, failure to provide access to appropriate health, social care or educational services, the withholding of the necessities of life, such as medication, adequate nutrition and heating

Alerting Procedure

In the event of disclosure of information:

In all cases where a person is in immediate danger, urgent action must be taken at once.

The member of staff involved should seek line management or inform the Department of Social Care (Social Services) or if the risk is considered immediate, the police.

The member of staff should not confront or give any information to anyone who is alleged to be responsible for what has happened.

All information should be recorded as soon as possible after the event.  An outline of the principles of the incident should be raised at the next Team Meeting or Supervision to ensure good practice.

All records will be maintained in accordance with the Isle of Man Data Protection Act 2002. Throughout all situations seeking to protect vulnerable adults, the guiding principle is that any decision not to maintain full confidentiality should be proportionate to the perceived degree of risk.

Respecting Privacy & Dignity

Respecting privacy and dignity is not an addition to the provision of care, but an integral part of high-quality care.


Recognising and enabling an individual’s right to privacy, dignity and respect are an essential part of best practice and accepted as a right by Hope Home Care Ltd. Staff should, at all times, treat Service Users, their relatives and/or carers in a manner that makes them feel valued and respected and act in a way that maintains their privacy, dignity and respect.


All Service Users should receive care in a manner which recognises their individual values, beliefs and personal relationships. The personal space of Service Users, their relatives and/or carers should be respected at all times and likewise staff should expect Service Users, their relatives and/or carers to grant them the same courtesy.


All Service Users’ information is confidential. Specifically all information about diagnosis and care will, in the first instance, be discussed with the Service User or their legal guardian as privately as possible. This information will only be shared with others following the agreement of the Service User.

Storage and Administration of Medicines

Service Users should be encouraged, where appropriate, following a risk assessment, to retain, administer and control their own medication in order to maximise their independence and retain control over their own lives.

Everyone involved in the care of other people is responsible for ensuring that his or her medication is managed appropriately.

If a Service User is concerned about their medicines, a referral should be made to the doctor or relevant health care professional.

Carers must ensure that a written record is kept of all medication


The record should show:



Name of Medication




Only carers who have been trained in the safe administration of medicines may administer medications. They can assist the individual who shares in the responsibility of taking their own medication.


The decision of where to store medicines should take into account nature of the medicines to be stored but the area should not exceed the temperature of 25 degrees centigrade.

Meeting Service Users Health Needs

With their permission a Service Users GP and other professionals involved in their care will be consulted.

Where appropriate staff will:


  • Maintain relevant, up to date information on access to local services, facilities and groups related to health and lifestyle.

  • Develop, improve and maintain partnerships with local services/facilities and groups related to health and lifestyle.

  • Attend training that has been identified as necessary for them to be appropriately skilled to care for the Service User.

  • Service Users can be accompanied by carers to meet with their health care professionals – GPs Dentists etc.

Care Plans

Service Users are consulted (where practicable) about their care planning and with their full involvement we will agree a plan of  care including the support and services that will be provided and what to do and who to contact in times of crisis. Service Users can write their own care plans if they so wish, the plan will be developed through consultation with each recipient, including information about their care needs, wishes, preferences and personal goals, and will be prepared with our Registered Care Manager – Mike, and by our Senior Support Worker/Office Administrator Sue Swindells


The care plan will be a  detailed person-centered care plan for the Service User which will identify all of their care requirements, enabling us to implement a highly effective service.


Service Users will be given a written copy of their Care Plan to sign if they are in full agreement. Family members/carers may be involved in developing this plan if the Service User wishes them to be.


We approach planning a Service Users care plan, by looking at their health and social care needs and what support they may need to help them.

We will meet with the Service User to discuss and assess their health and social care needs and the care and support they need. With their permission, other people who know them well, e.g.  carer, or close relative, may be asked for their views about the Service User’s needs. Additionally their GP and other professionals involved in their care will be consulted. We will take account their gender and any issues of culture and ethnicity that are important to them

We will regularly review the care plan with them to ensure that we continuously adapt our service to meet their changing needs and preferences.  We will discuss what is working well and what may need to be improved or changed. Views can be expressed, problems identified, progress discussed, and medication reviewed and necessary changes to the care plan made. If Service Users find it difficult to express their views in the meetings they will be encouraged and supported to bring their family, advocate or a friend to support them.


At the end of the care plan review they will be given a written copy of the revised care plan and asked if it records accurately what was discussed and agreed at the meeting. They will then be given a copy of their care plan to sign.


Care plan reviews are ongoing and a date will be set for the next review at the end of the meeting. A Service User or anyone involved in their care can request a review at any time.  Carers, with the agreement of the person receiving care, can attend and be involved in the review meeting.

Service Users have the right to disagree and are encouraged to discuss the care and support that they are receiving with the staff involved in their care. They should discuss any concerns with Mike Cooper. If they feel unable to do so, we would encourage them to seek support from someone, e.g. an advocate who can support or represent their views.

Case Management

Hope Home Care Limited is a member of the British Association of Brain Injury Case Managers; Membership number 1211.

We are experienced in Case Management specialising in Brain injury care and our aim is to provide the very best support package for our service users.  Working in close partnership with the service user, their families and other professionals – which include UK and Island based specialists in Neuro rehabilitation (physiotherapists, consultants, occupational therapists, speech and language therapists etc.).  We can arrange assessments, and accompany service users if required, in order to assist in accelerating the process of assessment meaning appropriate support packages can be put into place as soon as possible.


Hope Home Care Limited is currently insured with Aviva.

Access to Therapeutic Therapies

It may be required now and then to use the services of outside therapists in order to allow Service Users access to these services it is also hoped that the use of these services aid the rehabilitation and recovery of the client in question.

This will only be done once a particular need has been identified and in consultation with the individual client, their doctor and their family.

Spacticity Clinic

Botox Treatment for spasticity (of muscles) this is provided in our clinic by Peter Sanderson (specialist in neurological rehabilitation) - Director of PSP Physiotherapy ( Following an initial assessment, an evidenced based rehabilitation program is formulated with clearly identifiable goals.  Working with our clients and their families PSP constantly review the goals to make sure our clients reach their full potential.  Their vast experience encompasses families, carers, case managers, rehabilitation professionals, solicitors and insurance companies; with the aim to make sure the best, seamless rehabilitation program is achieved

Access Auditing Service

Available on request we have a vast experience with all aspects of access – including lifts, ramps, wet-rooms, hoists, various disabled access equipment etc.

Service Costs, Charging & Contractual Arrangements

Available upon request in writing to our registered office.

Complaints & Compliments Procedure

Can be found here.

NB: Carers will not garden, decorate, wash cars, or work for able-bodied relatives or lodgers who do not qualify for service.

Last Reviewed: 13/04/17